Release Readiness: Service Cloud

Supervisors can now monitor live messaging between Agentforce Service Agents and customers. This real-time monitoring helps improve the quality of service. Supervisors can monitor enhanced Messaging and Messaging for In-App and...

My Service Journey is an exciting new feature that lets you explore Service Cloud in a whole new way. Launch it from the App Launcher and add it to your console app's navigation menu for quick access.

Empower users by providing faster query resolution through real-time search context passed to the Agentforce Service Agent. The Service Agent then automatically searches the knowledge base to deliver relevant answers, ensuring ...

Agentforce Service Agents are AI agents that help free up your service team by processing incoming cases and autonomously resolving frequent inquiries. This allows your team to focus on more strategic tasks. For complex or sens...